Thriving Hearts Texting Program FAQ

Sign up to receive information about your heart health, and about local resources and events for pregnant women and new moms. We send 1-2 Thriving Hearts text messages a week.

Sample Texts

Frequently Asked Questions

Once you sign up, you can also send texts to the Thriving Hearts community health workers about anything important to you! They will respond within 2 working days. They do not provide medical advice. For health questions, talk to your health care provider.

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Sign up for texts to take care of you and your heart health

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Step 1 of 3

Name

This field is for validation purposes and should be left unchanged.

Are you pregnant? Or have you had a baby in the last 6 months?

Yes, I’m pregnant

Yes, I’ve had a baby in the past six months

When is your due date?

Why are you asking about my due date?

Some of the messages we send are matched with how many months along you are in your pregnancy. When we know your due date, we can send those messages at the right time.

When was your baby born?

Why are you asking when my baby was born?

Some of the messages we send are matched to how long it’s been since your baby was born. When we know when you gave birth, we can send those messages at the right time. The texting program lasts for 6 months postpartum.

What is your phone number for text messages?*

Why do I need to share my phone number?

We need to know the phone number to use to send you text messages.

What county do you live in?*

Why are you asking what county I live in?

We need to know the county you live in to see if the service is available yet.

Why are some counties offering Thriving Hearts texting earlier than others?

Thriving Hearts is a research project to learn what kinds of support help moms to be healthy and well during and after pregnancy. We are rolling out Thriving Hearts over two and a half years, and we are measuring how pregnancy outcomes change as the program reaches more families. It is expected that the first three counties are starting in late 2025, followed by three more in the fall of 2026, and the last four in the spring of 2027.

What is your zip code?

Why are you asking about my zip code?

We would like to know your zip code for several reasons.
We want to offer support to all the families living in Thriving Hearts counties. We can use zip code information to see how well we are reaching different parts of each county
We’ll also use zip code information to look at patterns in the questions that moms ask. The patterns we find can help local health departments understand how to better support families in county neighborhoods.

Subscriber Consent

What is the Thriving Hearts texting program?

Thriving Hearts is a program to help moms and babies stay healthy during and after pregnancy. It is supported by a group called PCORI (The Patient Centered Outcomes Research Institute). To learn more about the Thriving Hearts texting program, check out the Frequently Asked Questions.

We are here to connect you with support during your pregnancy and the first six months postpartum. If you are eligible and you sign up, you’ll get texts about things like community baby showers, local events, and other resources for moms and families. You can also text back to our community health workers to ask about services and supports. We try to reply within two business days.

Signing up is your choice. If you do, you’ll be able to send and receive secure messages through our texting system.

Why We Offer This Texting Program

We want to help moms and babies stay healthy and well by sharing useful information and connecting families with local support.

What You Should Know

It’s your choice: You don’t have to sign up. If you do, you can stop anytime.
It’s free: You won’t be charged to join. Your phone company might charge you for texts if you don’t have unlimited texting, or for data if you click on links.
You can get this information without signing up: The information we send out is posted on the Thriving Hearts web site here.
How we text: We use a secure texting system to send health tips, event info, and updates.
When we text back: We reply to texts Monday to Friday, 8:00 AM to 5:00 PM Eastern time (not on holidays).
Who we are: This texting program is part of a research study in 10 counties in North Carolina.
Health questions: You can ask general questions, but this service is not medical care. If you feel sick, have a medical question, or have an emergency, call your provider or 911.

Your Privacy

Thriving Hearts works with Jacaranda Health to send and receive texts. The messages are encrypted and stored in a secure database.
We save messages linked to your phone number so that our community health workers can follow-up with you.
We plan to look at the questions that people ask over text to make the service better. To do that, we will keep records of your texts even after the program ends.
Information you share with Thriving Hearts through the texting program may be shared with our partners, including Jacaranda Health, and might not be protected by federal privacy laws.

What You Might Get

Helpful info about pregnancy, parenting, and local events.
Support from community health workers.

Possible Risks

We encrypt your info, but like any text, email, or online service, messages may be stored by phone or internet companies, and they might not fully protect your info.
If you lose your phone or change your number, please let us know. We aren’t responsible for lost or misdirected text messages.
You are responsible for any texting or data costs.

Your Consent

By typing your name below, you agree to the following:

I agree to get texts from Thriving Hearts.
I understand what the Thriving Hearts texting program is about and what it offers.
I can opt out of text messages by replying “STOP”.
I understand that once my info is shared, it may not be protected by law.
I know this service is not for emergencies or medical care.
I agree to tell Thriving Hearts if I lose my phone or change my number.
I understand that Thriving Hearts does not pay for texting or data costs.

If you agree to sign up for the Thriving Hearts texting program, please type your name here: